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Contact Sunder Computers so we can arrange an assessment.
SUNDER COMPUTERS - CUSTOMER CARE
Warranty
& returns.
Clear guidance on what is covered, how to arrange an assessment and what to expect if a product develops a fault.
Contact us about a productMINIMUM COVERAGE6 months minimum
Carry-in repair or replace warranty. Check the product page or invoice for the applicable terms.
01 - WHAT'S COVERED
Check the product's stated warranty first.
Products include a minimum six-month carry-in repair or replace warranty. Check the product page or your invoice for the applicable warranty terms.
If a device is covered by a manufacturer warranty, that manufacturer warranty takes precedence over Sunder's six-month minimum warranty.
Demo and open-box products
The warranty does not cover cosmetic imperfections on demo or open-box products.
02 - IF THERE'S A PROBLEM
Start by arranging an assessment.
If you are unhappy with your purchase or experience hardware failure, malfunction or a manufacturer defect, contact us before bringing or sending the device in.
Arrange an assessmentBring in or courier the device
If you cannot bring it to us, you are responsible for courier costs related to returning it for assessment and any repair, replacement or refund process.
We assess and resolve
Where a covered hardware defect is confirmed, we reserve the right to repair the product first. If repair is not possible or feasible, we may offer a replacement of the same or similar specification and equal value. A refund is processed only if repair and replacement are not possible.
03 - PLEASE NOTE
Specific warranty exclusions.
Warranty coverage does not include the following:
- 01Devices that have been tampered with, opened or otherwise compromised.
- 02Warranty repairs arising from unlicensed software, computer viruses or similar destructive media.
- 03Data recovery or software recovery.
- 04General wear and tear.
- 05Damage or loss that may be covered by insurance, including theft, water, malicious or impact damage, drops, and broken or damaged LCD screens.
- 06Damage caused by power surges.
- 07Battery performance or battery life.
- 08Cosmetic defects.